Stephen Herold
An accomplished design leader, Stephen brings a wealth of experience to the intersection of design and technology. As a former Design Principal and the Experience Design practice leader for IBM in Switzerland, his global journey includes guiding multi-disciplinary teams through the conceptualization, development, and delivery of award-winning experiences. With a focus on human-centered design and design thinking, Stephen is passionate about leveraging the power of design to enhance user experiences, drive innovation, and shape the future of technology.
When not designing, he loves to be outdoors and is an avid endurance athlete – biking, running and hiking. He also plays the drums and after university thought he would be a rockstar. He’s still working on it.
About the talk
Connecting with customers starts with your employees (incl. Q&A)
Your customer is your north star. But how do we connect with customers, and how do we scale experience creation? We create an Experience OS within your business… a sustainable and scalable human-centered design culture to create continuous value for customers.